Skip to main content

Tried and True Methodology

We are devoted to maximizing return on investment for owners with our process-driven approach that allows us to meet owners’ customized needs. We create operational consistencies to increase efficiency, allay risk, and empower our onsite team to deliver an unparalleled living experience to residents. As a result, our world-class people and systems consistently meet and exceed net operating income expectations across all markets.

two women sitting at a desk discussing paperwork
Management

At Oakwood, our approach to property management is tailored to meet the unique needs of each owner while incorporating established and effective management practices.

Guided and supported by our skilled leadership team with decades of property management experience, our onsite team takes part in ongoing training in best practices, technology, and compliance, ensuring every property sparkles and provides a superior living experience.

Our property managers are dynamic individuals, keeping daily operations going and maximizing asset value while caring for the needs of residents and their onsite team.

Leasing

Each leasing team receives comprehensive training on leasing scenarios tailored to their community’s needs, including lease-ups, student housing, mixed-use, urban, suburban, and up-and-coming towns.

Their primary objective is to maximize rents and maintain occupancy goals, ensuring property owners achieve the best return on investment. Anchored in industry best practices, our leasing team is heavily incentivized to meet and exceed leasing goals. Each team member fosters a welcoming and inclusive environment, demonstrating genuine care for their community and residents.

They not only know their own property well but are well-versed in competition knowledge. Each of our onsite teams is invested in delivering exceptional service and contributing to the success of your property investment.

Oakwood Management Leasing Agent
a man using a lawn mower to fertilize a garden
Maintenance

Our Maintenance team maintains an inviting and comfortable environment that:

  • Attracts and retains residents
  • Prolongs the useful life of the property
  • Maintains the long-term value of an asset

With on-the-job training, our teams are coached on respectful and clear communication skills with residents, team members, and contractors, and maintaining a professional appearance.

Our Maintenance team actively works alongside our Property Management team and Capital Improvements department to ensure professionalism, proper maintenance, and quick response times across properties. They are trained to recognize the difference between capital improvements and repair maintenance items to ensure owners maximize every tax benefit possible. Through centralized procurement, Oakwood is also able to negotiate the best prices and quality with vendors and provide invoice control.

Our property managers are dynamic individuals, keeping daily operations going and maximizing asset value while caring for the needs of residents and their onsite team.

Services Include:

  • Oversee landscape maintenance and enhance curb appeal
  • Schedule, inspect, clean, and maintain amenities, common areas, and equipment to preserve the useful life and long-term value
  • Monitor our onsite and field teams with an emphasis on timely project completion
  • Ensure environmental responsibility and regulatory compliance
Talent Acquisition

Our commitment to excellence is reflected in our rigorous hiring standards, as we seek to recruit the top 10% of real estate professionals. We meticulously screen and hire individuals with outstanding interpersonal skills.

Oakwood is comprised of a team of seasoned professionals with decades of experience, which means we can provide valuable mentoring to new hires, fostering a culture of continuous learning and development.

This not only helps onboard talent effectively but also plays a pivotal role in retaining and nurturing the next generation of skilled professionals within our organization.

a group of people sitting in a living room
a man and a woman standing in a lobby
Training

At the heart of our retention and quality control efforts lies training and professional development. Our approach begins with comprehensive training conducted by our corporate training team, offering an 'in-class' program tailored to each team member's role.

Following this initial training, hands-on instruction is carried forward at their respective property locations, ensuring that our onsite teams have the knowledge and skills necessary to excel in their roles and maintain the highest standards of quality and service.

Additionally, we prioritize ongoing training to ensure our staff remains up-to-date with the latest regulations and practices. Every member of our team is highly regarded and receives specialized compliance and risk management training to ensure they safeguard and manage owners' investments as if they were their own.

Marketing

Oakwood's marketing team uses a collaborative effort to craft a compelling brand that attracts and retains residents and sets your developing community apart. Our team dives into understanding the region, neighborhood, and competition, allowing us to expertly build an engaging brand that rises above rivals.

With a dedicated focus on optimizing rental rates and expediting leasing, our team attains peak revenue for property owners. This is achieved through the creation and execution of customized marketing strategies, encompassing advertising, website design and SEO, social media outreach, reputation management, and more. These efforts ensure your property gains visibility, your brand resonates with the target market, and your residents' voices are valued and acknowledged.

people sitting around a table with papers and laptops
two people working at a table with papers and a computer
Accounting

At Oakwood, we have an internal financial management team, led by certified accountants. Our corporate accounting team plays a pivotal role in supporting onsite operations and follows rigorous internal review and accounting protocols to promote the financial health and stability of your asset.

Our skilled accountants possess expertise in property management bookkeeping and adhere to Generally Accepted Accounting Principles (GAAP). They not only establish efficient accounting processes but also harness the full potential of software tools, thereby creating a robust control framework that ensures top-notch quality, efficiency, and security.

Monthly financial statements are consistently maintained and readily accessible, facilitating regular reviews with our management team to keep you informed and in control of your property's financial status.

Accounting Services:

  • Monthly Budget Comparison Reports
  • Accounts Receivable
  • Accounts Payable
  • Annual Budgets
  • Backed-up Digital Document Retention
  • Procurement Management
Technology & Business Systems

Oakwood offers a comprehensive range of technology solutions designed to cater to the needs of property owners and residents in today's mobile and on-demand environments.

At the core of our operations is the Yardi Voyager property management software, which serves as the cornerstone of our day-to-day functions. Yardi seamlessly streamlines our processes, saving time and labor costs while enabling our team to refocus their efforts on cultivating resident relationships, fostering loyalty, enhancing retention rates, and ultimately improving the bottom line.

Furthermore, the integration of additional software programs enhances our capacity to effectively manage, assess, and report on property details, providing comprehensive support for your property management needs.

a hand is pointing to a tablet computer
a thermometer in a glass container on a table
Utility Billing

With our utility billing service, we help property management teams efficiently charge out and recover utility costs for services, including electric, gas, water, sewer, and refuse.

Administration of metered and non-metered services adds value through:

  • Ensuring resident move-in data is communicated, and accounts are registered timely
  • Metering reports for monthly management discussions
  • Online account management options, including payment
  • Collections
  • Low-cost insertion of notices, bulletins, or other announcements with bills